Azcentrix Desk mobile application

Privacy Policy

Package name: com.azcentrix.deskprodcare

Azcentrix (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal data of our users (“user,” “you,” or “your”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use the Azcentrix Desk mobile application (the “Application” / package name com.azcentrix.deskprodcare).

Please read this Privacy Policy carefully. By downloading, accessing, or using Azcentrix Desk, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Application.

1.Information We Collect

We collect information that identifies, relates to, describes, or is capable of being associated with you. The categories of information we collect include:

A. Personal & Account Information

  • Identity Data: Full name, username, employee/engineer ID, user role (e.g., Service Engineer, Manager, Coordinator), and profile avatar picture.
  • Contact Information: Work email address, telephone number.
  • Authentication Credentials: Usernames, encrypted passwords, JWT session tokens, and security tokens.

B. Location Information

  • Precise & Approximate Geographic Location: We collect precise (GPS) and approximate location data when you use features such as Engineer Attendance Punch In / Punch Out, Field Service Route Tracking, Travel Requests, and Service Call Execution. Location data is required to verify field service presence and calculate travel expense reimbursements.

C. Audio & Speech Data

  • Voice Recordings: When you explicitly activate the voice translation/dictation feature, the Application requests microphone access (RECORD_AUDIO) to record short audio clips for converting spoken input into text. Audio is processed solely for dictation/translation purposes.

D. Photos, Images & Camera Data

  • Camera Access: We access your device camera (CAMERA) to allow barcode and QR code scanning for equipment tracking, as well as capturing photos of work completion, equipment conditions, and customer service receipts.
  • Gallery & Storage Files: We access images and documents (READ_EXTERNAL_STORAGE, READ_MEDIA_IMAGES) when you upload expense claim receipts, attach files to travel requests, or export PDF service reports.

E. Financial & Claim Information

  • Travel & Expense Data: Details related to travel requests, advance cash requests, expense claim amounts, expense category masters, reimbursement details, and digital customer signatures.

F. Device & Technical Data

  • Device Identification: Device model, operating system version, unique device identifiers, IP address, system performance logs, and Firebase Cloud Messaging (FCM) push notification tokens.

2.Biometric Data Protection

Azcentrix Desk supports Fingerprint and Face Unlock authentication (USE_BIOMETRIC, USE_FINGERPRINT) via your device’s native operating system security framework (LocalAuthentication).

On-Device Processing Only: Biometric authentication occurs entirely on your physical device. We never collect, store, access, or transmit your biometric templates or raw biometric data to our servers or any third parties.

3.How We Use Your Information

We use the collected information for legitimate enterprise operational purposes, including:

  1. Field Service Execution: Assigning, managing, and tracking service engineer dispatch calls, site visits, and work completion reports.
  2. Attendance & Payroll Verification: Processing engineer attendance punch-in/out records, location verification, and travel time calculations.
  3. Expense & Advance Processing: Validating travel requests, advance requests, and processing expense claim reimbursements.
  4. Push Notifications: Sending real-time updates regarding service call assignments, approval requests, and ticket updates via Firebase Cloud Messaging.
  5. Inventory & Asset Tracking: Managing spare parts requests, barcode/QR code verification, and device movement logs.
  6. Voice Dictation & Translation: Facilitating field notes entry through speech-to-text dictation.
  7. App Security & Maintenance: Verifying user identities, preventing unauthorized access, monitoring system health, and providing technical support.

4.Permissions Required & Justification

To provide complete functionality, Azcentrix Desk requests the following runtime device permissions:

  • Location ACCESS_FINE_LOCATIONACCESS_COARSE_LOCATION Required for verifying attendance punch locations, field service routing, and travel reimbursement validation.
  • Camera CAMERA Required for scanning barcodes/QR codes on equipment and taking photos of service completion or claim receipts.
  • Microphone RECORD_AUDIO Required strictly when using the optional in-app voice-to-text dictation and translation tool.
  • Storage READ_EXTERNAL_STORAGEREAD_MEDIA_IMAGES Required to upload claim documents/receipts and download/export service call PDF reports.
  • Notifications POST_NOTIFICATIONS Required to deliver real-time notifications for call assignments and manager approvals.
  • Biometrics Optional USE_BIOMETRICUSE_FINGERPRINT Optional for fast, secure local biometric login.
  • Bluetooth Optional BLUETOOTH_CONNECT Optional for connecting to portable field printers.

5.Sharing & Disclosure of Information

We do not sell, rent, or trade your personal data to third parties or advertising networks. We share information only in the following necessary contexts:

  • Third-Party Service Providers:
    • Google Firebase Cloud Messaging (FCM): Used to transmit encrypted push notifications to your device.
    • Google Translate / Speech Services: Used for translating voice dictation into text.
    • OpenStreetMap: Used to render map views and routes within the application.
  • Enterprise Employers / Corporate Admins: If you use Azcentrix Desk as an employee or field technician, your work-related data (location, attendance, claims, service call status) is shared with your designated organization administrators and management personnel.
  • Legal Compliance: We may disclose your information if required to do so by law, court order, or governmental regulation.

6.Data Security

We implement appropriate technical, organizational, and physical security measures to safeguard your personal data against loss, misuse, unauthorized access, or disclosure. These include:

  • Encryption of data in transit using industry-standard HTTPS/TLS protocols.
  • Secure token-based user authentication (JWT).
  • Access control mechanisms limiting data access strictly to authorized enterprise roles.

7.Data Retention & Deletion Policy

Data Retention

We retain personal data only as long as necessary to fulfill the operational purposes described in this Privacy Policy, or as required by corporate record-keeping policies and applicable laws.

User Data Rights & Account Deletion

You have the right to request access to, correction of, or deletion of your personal data.

  • Account & Data Deletion Requests: Users or administrators can submit a data deletion request by emailing privacy@azcentrix.com or contacting your organization’s system administrator. Upon receiving a valid request, we will remove or anonymize your personal data within 30 days, subject to legal or regulatory retention requirements.

8.Children’s Privacy

Azcentrix Desk is an enterprise workplace application designed for business and field service use. It is not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect or solicit personal information from children.

9.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, operational practices, or app features. Updated versions will be posted in the Application with a revised “Last Updated” date.

10.Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email
software@aedindia.com